Digital Customer Experience Quick Check

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Increased customer satisfaction leads to increased sales growth and clear customer centricity ensures the long-term success of the company.

Depending on its scope, the Digital Customer Experience (DCX) quick check includes a comprehensive analysis to give you a holistic overview of your customers and their experiences. To do this, we carry out a touchpoint analysis, evaluate your performance in all customer-facing organizational units and examine the customer experience along the customer journey.

Based on the results, we provide you with specific recommendations for action and a detailed roadmap for actively managing the digital customer experience and realizing the potential in the digital customer experience.

Results and added value from the Digital Customer Experience Quick Check

Customer Touchpoints

Map your most important customer contact points and analyze eight touchpoints, including a comparison with your competitors' approach

Optimal Target State

Digital recording of the current state of customer interaction and workshop-based definition of the ideal target state.

360° Insights

Insights into the optimization of internal DCX processes, systems and roles from four employee interviews and four interviews with end customers.

Detailed Action Areas

Derive areas of action for the active design of touchpoint interaction and strategic development of touchpoints.

Master Plan of Action

Development of a roadmap as a guideline for improving customer satisfaction along the customer journey.

Quick Wins and Benchmarks

Impulses and recommended actions for increased use of data and systems for a holistic improvement of the customer experience.

Our offers for the DCX Quick Check

The Quick Check DCX packages are available in three different versions to suit your needs and provide you with a quick and simple answer to your current digital customer experience performance as well as a concrete roadmap on how to improve it.

Package S

Service Offering
Digital Customer Experience

Product
DCX Quick Check Orientation 

Duration er
Sprint incl. 1 Workshop

Price
Starting from €9,900 

Package M

Service Offering
Digital Customer Experience

Product
DCX Quick Check Optimization 

Duration
Sprint incl. 2 Workshops

Price
Starting from €35,900 

Package L

Service Offering
Digital Customer Experience

Product
DCX Quick Check Strategy Guide

Duration
Sprint incl. 3 Workshops

Price
Starting from €49,900

Package S

DCX Quick Check Orientation

Your quick guide to the current performance of your customer experience.

What you can expect:

  • Customer Touchpoint Map
  • Analysis of 3 Touchpoints
  • Action areas
  • Recommendations for action 
Package M

DCX Quick Check Optimization

Your concise roadmap for the best levers to a better customer experience.

What you can expect:

  • Customer Touchpoint Map
  • Analysis of 5 touchpoints, incl. market companions
  • Digital recording of the ACTUAL and TARGET state
  • Insights from 4 employee interviews -- 2 hours each
  • Detailed areas of action
  • Master plan of action
  • Recommendation for action
  • Quick wins
  • Benchmark Best Practices
Package L

DCX Quick Check Strategy Guide

Your roadmap with a detailed vision for a clear and comprehensive DCX strategy

What you can expect:

  • Customer Touchpoint Map
  • Analysis of 5 touchpoints, incl. market companions
  • Digital recording of the ACTUAL and TARGET state
  • Insights from 4 employee interviews -- 2 hours each
  • Detailed areas of action
  • Master plan of action
  • Recommendation for action
  • Quick wins
  • Benchmark Best Practices
  • Benchmark industry analysis touchpoints

Your contacts for Digital Customer Experience

Dr. Dominik Fischer

Head of Strategy & Innovation

Paderborn, Germany
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Matthias Söllner

Senior Manager

Munich, Germany
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MBS Prof. Dr. Hans H. Jung

Principal

Munich, Germany
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Viviane Zimmermann

Partner, Head of Business Area

Munich/Stuttgart, Germany
Contact us