The Sports Industry is changing

Master digital transformation with UNITY!

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Sports Industry

Design your sports club's digital future!

The challenges in the sports industry are diverse. On the one hand, the operational business must be lean and effective in meeting the requirements of the various customers (fans, sponsors, partners, associations). On the other hand, it is important to exploit the opportunities of digitalization appropriately and efficiently. In the end, both must pay off in terms of strategic goals, such as increasing customer and fan satisfaction, increasing revenue, and reducing costs.

Four key areas of action are crucial for successful digitalization in the sports industry:

Internal Digitalization

Increase internal efficiency by optimizing and harmonizing customer-centric processes across all existing systems and all functional areas.

Digitalization for Fans

Strengthen loyal customer and fan relationships by using available solutions efficiently, such as customer relationship management, social media, platform technologies, website, an app for fans and digital ticketing.

New Business Model Development

Take advantage of the opportunities offered by digitalization in sports! Increase your sales and develop new services and business models.

Processes, Organisation and Culture

Empower your employees! Assign clear roles and responsibilities and integrate relevant topics such as sustainability into your company.

UNITY has conducted successful projects in the sports industry since 2008. We have developed a broad range of services specifically for digitalization in sports. In doing so, we always pursue the goal of harmonizing the requirements and needs of fans with the goals of the organization.

Action fields for digitalization in sports

In order to be able to meet customer & fan needs in the long term, four key areas of action are crucial. The factors of vision, IT target architecture, roadmap and governance form the comprehensive strategy that controls the various areas of action.

Efficient processes and an established culture in the organization are regarded as the basis for creating a clear distribution of roles, empowering employees, and making sustainability a relevant topic, for example.

From an initial maturity check up to IT implementation, ticketing, membership management or game-day organization can be optimized within the club. At the same time, integrated digital channels and customer data management will become increasingly important for sports clubs in the future. In order to improve fan experience and long-term customer satisfaction, the design and implementation of a holistic CRM and the integration of digital touchpoints along the entire fan journey, such as through digital tickets, eCommerce or (self) services, is indispensable today. In addition, the development of new business models, in the form of innovative sponsoring services, B2B partnering or loyalty programs, shapes the framework conditions for long-term growth.

Consulting Services in the Sports Industry

Internal Digitalization

Increase your organization's internal efficiency and optimize its performance.

How we support you:

  • Maturity Check: Customer-centric IT architecture / customer data management
  • Optimization of internal processes (operational excellence) and organizational development including change management
  • IT implementation - from gathering requirements, system selection and implementation support until rollout (for example CRM, ERP, CMS, merchandising, ticketing, eCommerce and BI/analytics)
Digitalization for Fans

Improve fan experience and increase long-term customer satisfaction.

How we support you:

  • Concept and implementation of holistic Customer Relationship Management: strategy, organization, processes, IT tool and mindset.
  • Integration and synchronization of digital touchpoints along the entire fan journey (website, single sign-on (SSO), merchandising, ticketing, app and service)
  • Development and introduction of metrics-based campaign management
New Business Model Development

Design a framework for long-term growth.

How we support you:

  • Strategy workshop on “Digitalization” with a concrete implementation plan (Master Plan of Action)
  • Development of smart product & service ideas and their implementation (for example, a digital stadium) 
  • Conception and implementation of innovative and data-driven Business Models (for example, Platform or Partnering)

What sets us apart in the Sports Industry

UNITY has been a reliable partner in the sports industry since 2008. We have developed a broad range of services specifically for the current challenges in the sports and arena market. Our expert know-how in this industry provides support in the areas of digitalization, IT architectures, customer relationship management and organizational development. We apply our best-practice approaches successfully to the sports industry from other industries and develop customized solutions from the idea to the market-ready product, together with our customers. This is how we developed the ORGA app – a software solution for game-day organization –  together with several Bundesliga clubs. 

UNITY has already provided support to more than ten clubs and associations in their digital transformation and completed more than 40 successful projects

Project Stories in the Sports Industry

  • Networking beyond the stadium visit
  • Digital Relationship Strategy
  • IT Implementation
  • Development of Future Scenarios

Contacts for the Sports Industry

Sebastian Befeld

Head of Business Area

Paderborn, Germany
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Thilo Böhm

Partner, Head of Business Area

Paderborn, Germany
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Daniel Gaspers

Head of Digital Services

Paderborn, Germany
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Matthias Söllner

Senior Manager

Munich, Germany
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