Culture meets process

Uncovering the hidden potential in organisations 

Where Culture Meets Process

FPC and Unity – Your transformation partners

When Julian and Joanne met at an AHK AGM, they quickly discovered a shared purpose: helping SMEs unlock hidden potential, adapt, and grow. One brings deep expertise in process and operational improvement. The other specialises in aligning human behaviour and culture. Together, they offer something powerful: transformation that lasts.

SMEs know they need to evolve. But too often, change efforts stall—fizzling out or losing momentum—because they focus on either process or people, rarely both.

Culture Meets Process bridges this gap. By integrating cultural alignment with operational excellence, we deliver whole-of-business transformation. It’s not one or the other—it’s both, working in sync. That’s how you unlock potential, drive performance, and embed sustainable change.

Fisher People in Culture (FPC), is a consultancy specialising in culture alignment and leadership excellence for growing businesses and SMEs.
At FPC, we believe that a well-oiled culture is the heartbeat of any successful strategy. It's not just about having a plan; it's about having a team that can execute it in harmony.

More about FPC

“Combining our core competencies in analysing the company culture as well as processes and the supporting IT and governance, we provide the basis  for significant improvements.
The tailored approach will enable your organisation to do the right things at the right time in a controlled and resource-saving approach.”  

Joanne and Julian
 

Collaboration model

A joint approach delivers direct and significant improvements and a fast ROI.
Deep dive situation analysis

Deep dive situation analysis with management across business & people dimensions to determine perceived culture & critical tune-up areas.

Full organisation scan

Full organisation scan through leadership & employee insights, identifying actual cultural blindspots & hidden currents impacting business performance

External eco-system scan

External eco-system scan - customer, partner & supplier insights - to complete the full view of culture impacts.

Comprehensive presentation

Comprehensive presentation of Perceived versus Actual Culture, and recommended key priorities for informed cultural alignment.

End2End process definition

End2End process definition Definition of the relevant E2E-processes and modelling of a process map and alignment of centralised processes with local requirements.

Governance analysis

Governance analysis Assessment of the structural organisation in regard to End2End process execution.

IT assessment

IT assessment Evaluation of the current IT landscape to identify white spots, overlaps and additional potentials.

Realisation roadmap

Realisation roadmap Summary of all identified potentials and definition of prioritised and scoped measures.

  • Deep dive situation analysis

    Deep dive situation analysis with management across business & people dimensions to determine perceived culture & critical tune-up areas.

  • Full organisation scan

    Full organisation scan through leadership & employee insights, identifying actual cultural blindspots & hidden currents impacting business performance

  • External eco-system scan

    External eco-system scan - customer, partner & supplier insights - to complete the full view of culture impacts.

  • Comprehensive presentation

    Comprehensive presentation of Perceived versus Actual Culture, and recommended key priorities for informed cultural alignment.

  • End2End process definition

    End2End process definition Definition of the relevant E2E-processes and modelling of a process map and alignment of centralised processes with local requirements.

  • Governance analysis

    Governance analysis Assessment of the structural organisation in regard to End2End process execution.

  • IT assessment

    IT assessment Evaluation of the current IT landscape to identify white spots, overlaps and additional potentials.

  • Realisation roadmap

    Realisation roadmap Summary of all identified potentials and definition of prioritised and scoped measures.

There is no easy solution - only a hard truth

Constant adaption of organisations is the sole key to sustain market share.

What we deliver: We look under the surface to find true potential.

HOW IS IT POSSIBLE TO ACCESS ALL THESE POTENTIALS?

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Project setup

Sequential or parallel analysis and implementation of continuous improvements.
Culture360° analysis
  • Definition of current perceived culture and key challenges CEO/MD has identified
  • Interviews with management and key stakeholders, customers and suppliers to identify actual culture patterns
  • Bottom up, online team culture assessment to complete insights
  • Deep insight analysis of 360 data, map actual core culture patterns, risks and potential to align culture for improvements
     
Process analysis
  • Selection of the level 1 business processes
  • Detailing of process analysis to level 2 and level 3 for selected processes
    • Documentation of a process map
    • Analysis of the governance structure
    • Initial IT assessment
  • Identification of Quick Wins as well as short- / long-term improvements measures and evaluation of required resources
     
Definition and realisation of improvement roadmap
  • Consolidation of identified areas of potential (Culture360° and process analysis)
  • Execution of a joint workshop to
    • Cluster identified potentials in comprehensive action fields
    • Evaluation, prioritisation and detailing of measures and initiatives
  • Preparation and presentation of a holistic roadmap to realise the defined action fields and leverage potentials 
     

Contact

Julian Gerg

Managing Director

Sydney, Australien
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Joanne Fisher

CEO and Chief Culture Mechanic

Fisher People in Culture

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